Answers to your carpet cleaning questions
Why is CitruSolution the best carpet cleaning company in Athens?
We offer a cleaner, healthier, and more effective solution to your carpet cleaning needs vs. the competition. We combine our CitruSolution with an antimicrobial to provide allergy relief, fight mildew, and reduce dust mite residue. Our exclusive system doesn’t use soap, chemicals, or water to “clean.” In reality, soapy steam cleaning processes attracts more dirt, and invites mildew. Plus, we are trusted to NEVER include hidden fees or charge extra for tough spots. Our results, plus our dedication to customer service, is why we were voted the Number 1 carpet cleaning company in Athens, GA (thank you!).
Why does CitruSolution of Athens claim to be the best at cleaning pet stains out of carpets?
We all wish our pets loved clean carpets as much as we do, but sometimes our furry friends can’t help it. Fortunately, our exclusive dry cleaning fluid process not only smells great and removes stains, it eliminates 99% of bacteria and germs when combined with our antimicrobial solution. To address stains before we’re back for our recommended 2x/year visit, skip the foamy off-the-shelf sprays. Simply spot clean with a 50/50 solution of white vinegar and water, and allow to dry. Once dried out, finish off with our CitruSpotter Stain Remover, which we provide free every time your favorite carpet cleaning company in Athens stops by (that’s us!). 🙂
I’m interested, how much do you charge? Can I get an estimate?
We are competitively priced despite being voted the best carpet cleaning outfit in Athens. We are of course happy to provide you a quote, which we refer to as “exactimates” because we guarantee it, no matter what. We NEVER charge extra for spots or stains, for extra services, or for berber or wool. Our exactimate is the guaranteed price and includes our full service. We measure our success by the number of happy customers, so you can rest assured that we never mess around with fine print or surcharges.
My parents are coming into Athens for Athfest, and for no reason the old spots in my carpet are coming back. Why is this happening and what should I do?
This can usually be attributed to one of a couple different issues. Sometimes sticky substances, like what’s in household spot cleaners re-attracts dirt and debris, making the spot seem to reappear. Alternatively, it could be caused by the soapy products typically used by old-school carpet cleaners. To try and remedy a spot, they’ll often use EXTRA soap, which can actually exacerbate the problem, since the residue attracts more dirt, and never really resolved the problem to begin with. If you’ve got a spot you want to address before our recommended 2x/year visit to your home, just apply the Citrus Spot Cleaner that we leave for you after each visit. You’ll be ready for Athfest out-of-town company in no time!
Who wouldn’t want to stay in Athens for a good while? How do I help my carpet last longer?
Keep any large farm animals outside, for starters… and the kids. 😉 Other than that, vacuuming regularly (1-2x/week) is your best bet. Vacuums help remove abrasive debris in your carpet that can wear down your fibers, causing undo wear and tear. You should also consider ditching soapy household spot cleaners in favor of our Citrus Solution, which we leave behind for free with every visit. Also, though not surprising, we recommend you call us in at least 2x year, rather than our competition. Old-school steam cleaning is like shampooing your hair then neglecting to wash out the soap. That’s why we use our exclusive dry cleaning fluid process, to reduce mildew-causing moisture. Additionally, the product and technique that we use is powered by d-limonene, the environmentally sound solvent that is made from actual citrus rinds. There’s no better option than our formula when it comes to cleaning and degreasing. Plus, nothing smells so citrusy fresh!
Will you move my furniture come carpet cleaning time?
Since it’s best that you handle your own property (after all, we’re professional cleaners, not movers), we ask that you take care of moving your furniture. Ideally, you will have a space available for items that’s not being cleaned, like your kitchen. Otherwise, since our process involves 3 steps, we’d be moving your furniture at least 4 different times. I’m sure you don’t want us there all day! That said, in the event that you need a hand, we are more than happy to help you move an item or two.
What are some of the most important health benefits of having clean carpets?
When your carpets are cleaned using the CitruSolution Carpet Cleaning Process they are more than just clean. Our cleaner contains a natural occurring citrus product extracted from the peels of oranges, lemons, and grapefruit, d-Limonene. D-Limonene has been proven to destroy dust mites and many other common allergens that can cause respiratory distress.
THE EPA LISTS INDOOR AIR QUALITY (IAQ) AS THE 4TH LARGEST ENVIRONMENTAL THREAT TO OUR COUNTRY.
Most Americans spend 90% of their time indoors. Levels of pollutants may be 200% to 500% higher indoors than outdoors, even in cities with a lot of air pollution. The indoor air is full of harmful pollutants. Dust mites thrive on the gunk deep down in the carpet. It is invisible to the eye, but very apparent to the lungs.
Every time someone walks across the carpet, the pollutants are released into the air. It can stay airborne for an hour or more, so that the average home will always have these particulate in the air. This is especially harmful to those with allergies. This is why we believe carpet cleaning is foremost a health issue, secondarily an appearance issue.
Do you have any tips for dealing with dust mites?
Dust mite allergens can affect us all. They can be harmful to the young, old, infirm, and everyone in-between. Major universities, health organizations, and the EPA warn us against the harmful effects of exposure to dust mites, and their allergens. Dust mites have a significant role in many asthma cases, and are a factor in hay fever and various other allergic ailments. Most people in homes across America and the world share their environment with common house dust mites. They are microscopic Arachnids, and members of the same family as spiders and ticks.
Dust mites main diet consists of human skin that we all slough off naturally every day. Dust mites live in our carpets, clothes, furniture and bedding. Most homes have literally millions of these creatures, both alive and dead. So it’s not surprising that most household dust consists largely of human skin, living and dead dust mites, old dust mite skins, and dust mite feces. UGH!
What can we do about it? There are many steps we can all take to help eliminate dust mites, and make our homes healthier places to live.
- Clean your carpets! CitruSolution is a natural anti-allergen. CitruSolution contains d-Limonene, a naturally occurring extract of citrus peels. d-Limonene has been proven to destroy Dust Mites and many other common allergens that cause respiratory distress.
- VACUUM, VACUUM, VACUUM. We can’t stress this enough. When you vacuum your carpets you remove live and dead dust mites, and also their source of nourishment: dead skin.
- Reduce the humidity in your home. Dust mites cannot drink, so they can only live in humidity higher than 50%, and they thrive in humidity over 70%.
- Clean your bed linens often – in hot water – at least once a week.
- Vacuum your kitchen and hard surface floors at least once a week.
What about Scotchguard? Do you recommend that?
We do not recommend Scotchguard, since typically it’s an “up-sell” that can end up being even more expensive than the actual cleaning, which seems crazy to us. A lot of folks we’ve talked to in Athens regret paying for it, and are glad we don’t even offer it. Don’t forget, we leave you with a bottle of our proprietary citru spot cleaner, which should be able to handle most any spots that have the misfortune of appearing on your carpet.
What is this dark stuff along my baseboards and under closet doors?
This is called “air infiltration.” The dark area is residue from your carpet acting as a filter to remove dirt and other pollutants out of the air in your house. Regular vacuuming should help keep this from building up, and making use of electrostatic air filters and properly sealing airducts will help, too.
Which household spot cleaner should we use?
We don’t use these on our carpets, so we’d be remiss if we recommended that you use these expensive products. Few really work, and most all leave a soapy foam in your carpet that attracts dirt, which defeats the purpose. We recommend our free Citrus Solution that we leave with each visit, though if that’s not available mix together a solution of 50/50 white vinegar and water. Nail polish remover works on nail polish, and for red wine, use white wine. If that doesn’t work, feel free to call us for some ideas on what to try next; we’re here to help.
I see “GO ORANGE!” around Athens, is that different than being a “green” company?
Lots of companies profess to be “green,” but that feels overused and is often misleading or at least inaccurate, to boot. We all respect Athens and the world at large, and want it to stay as healthy as your fresh cleaned carpet. So while we have full respect for green prerogatives, our exclusive system includes citrus power that cleans better, dries faster, stays cleaner longer, and smells great – so we say – Go Orange!
My carpet doesn’t look dirty. Is it?
Amazingly, indoor air has on average 200% to 500% more pollutants than the outdoors, which is why having clean carpets is more about your health than your carpet’s appearance. Dust mites thrive deep in carpets and can wreak havoc on your lungs and arteries, even when those carpets appear clean. Just walking across the carpet can stir pollutants into your air that can take an hour or more to settle. You and your family are on carpets constantly, so carpet cleaning maintenance is serious business, and we’re equal to the task. Just like you do laundry even if your clothes don’t “appear” dirty, so should you maintain the cleanliness of your carpet – it’s your own health at stake.
I used CitruSolution before I came to Athens. Is it the same company?
Definitely. And welcome to Athens! We are a local franchise owned by Athens resident Ryan McDonald. We offer the same excellent product, service, and fast-drying process. There’s a reason CitruSolution franchises are popping up in towns around the counry: we get the best results, people love our customer service, and we never EVER add hidden fees or charge extra for strain removal or anything of the sort. Though we’re delighted to have you here in Athens, GA, you can expect the same product and service at any CitruSolution in the country (but we like ours the best). 🙂
My friend at Athens Country Club said she got her carpet cleaned and her son started feeling better. Can your CitruSolution carpet cleaning system actually help alleviate allergy symptoms?
For sure! We take great pride in frequently hearing that our carpet cleaning service helps people’s wellness, whether by reducing allergy symptoms or helping reduce asthma attacks. According to the Allergy and Asthma Foundation of America (AAFA), fully 1 out of 5 adults and children suffer from allergies. That’s why our carpet cleaning process’s ability to reduce allergens in your carpet can help people in the household feel better. We are also proud that our proprietary cleaning solution’s main ingredient is extracted from citrus rinds. When this is combined with an environmentally-friendly antimicrobial solution, we have an extremely effective weapon against environmental issues that can cause respiratory issues.
I’m a property manager in Athens and I run a pretty tight ship. Can you manage carpet cleaning at apartment buildings and condo associations?
We have the capacity, expertise, and customer service necessary to cater to even the largest rental communities in Athens. We also specialize in clubhouses, chair upholstery, and school buildings. Remember, carpet and upholstery cleaning is vital to the health and well-being of the community, and we are at your service.